THANK YOU SO MUCH FOR SHOPPING WITH VESPER OBSCURA. YOUR SUPPORT MEANS EVERYTHING TO OUR SMALL BATCH, NYC BASED BUSINESS! 

MADE TO ORDER TIMELINES:

WE WILL DO OUR BEST TO MEET THE DEADLINES SPECIFIED IN THE PRODUCT DESCRIPTION. WE ASK THAT YOU KINDLY BEAR WITH US AS MANY OF OUR PRODUCTS ARE MADE TO ORDER. DEMAND AND AVAILABILITY CAN FLUCTUATE, SOMETIMES AFFECTING TIMELINE. UNLESS AN ITEM IS LISTED AS “GUARANTEED DELIVERY BY” WE ARE UNABLE TO ENSURE PIECES ARRIVE BY A CERTAIN DATE.

OUR ARTISANS ARE WORKING WITH HUMAN HANDS AND WE DO SOMETIMES EXPERIENCE SHORTAGES AND DELAYS. WE GREATLY APPRECIATE YOUR SUPPORT AND PATIENCE WITH OUR PROUDLY MADE TO ORDER MODEL - IT ALLOWS US THE FREEDOM TO CONCENTRATE ON QUALITY AND SUSTAINABILITY FIRST! FEEL FREE TO REACH OUT TO US AT CURIOUS@VESPEROBSCURA.COM FOR STATUS UPDATES TO YOUR ORDER. 

RETURNS, EXCHANGES, STORE CREDIT:

PLEASE CHECK PRODUCT DESCRIPTIONS AS POLICY MAY DIFFER PER ITEM. REACH OUT TO US VIA EMAIL WITHIN 14 DAYS OF DELIVERY AT CURIOUS@VESPEROBSCURA.COM TO INITIATE YOUR RETURN.

PLEASE NOTE THAT REFUNDS ARE NOT AVAILABLE ON MOST OF OUR PRODUCTS AS WE ARE A SMALL BUSINESS WITH MANY MADE TO ORDER, AND LOCALLY PRODUCED PRODUCTS. WE OFFER STORE CREDIT FOR THE PURCHASE AMOUNT (EXCLUDING SHIPPING COSTS) AND FREE PREPAID EXCHANGE SUBJECT TO PRODUCT AVAILABILITY. IF A REPLACEMENT IS NOT AVAILABLE, WE WILL ISSUE A STORE CREDIT INSTEAD. 

ITEMS FROM OUR VINTAGE TAPESTRY COLLECTION ARE FINAL SALE.

EXCHANGED ITEMS OR ITEMS PURCHASED WITH STORE CREDIT ARE FINAL SALE.

ITEMS MARKED FINAL SALE IN PRODUCT DESCRIPTIONS ARE FINAL SALE. 

INTERNATIONAL SHIPMENTS ARE FINAL SALE.

ORDER CANCELLATION IS NOT ACCEPTED. 

SHIPPING AND CUSTOMS CHARGES ARE NON-REFUNDABLE. 

STORE CREDIT IS VALID FOR 30 DAYS AFTER IT IS ISSUED. CREDIT MAY BE APPLIED TO AN ORDER OF LESSER, EQUAL OR GREATER VALUE, HOWEVER WE CAN OT REFUND A PRICE DIFFERENCE.

ITEM EXCHANGE IS LIMITED TO ONE EXCHANGE PER TRANSACTION. IF YOU EXCHANGE YOUR ITEM FOR A PRODUCT OF LESSER VALUE, WE CAN ISSUE A STORE CREDIT WITH THE REMAINING BALANCE. SOMETIMES A SHORTAGE IN MATERIALS OR A PRODUCT DISCONTINUATION WILL MEAN EXCHANGE IS NO LONGER POSSIBLE - IN THIS CASE YOU WOULD RECEIVE A STORE CREDIT FOR THE FULL AMOUNT.

BROKEN OR DAMAGED ITEMS:

IF AN ITEM ARRIVES WITH ANY SIGNIFICANT DAMAGE, THE PRODUCT MAY BE VALID FOR A REPAIR, STORE CREDIT OR REPLACEMENT IF IN STOCK. IF WE DON’T HAVE ITEM IN STOCK TO REPLACE, WE WILL WORK WITH YOU THE RESOLVE THE MATTER TO YOUR SATISFACTION. PLEASE CONTACT CURIOUS@VESPEROBSCURA.COM FOR ANY INQUIRIES. WE DO NOT OFFER REPAIRS AND REPLACEMENTS FOR ANY USED  ITEM NOT IN ORIGINAL CONDITION, CONTAINING RIPS, STAINS OR SIGNS OF WEAR.

IF JEWELRY ARRIVES DAMAGED, THE PRODUCT MAY BE VALID FOR A REPLACEMENT, REPAIR, OR STORE CREDIT WITHIN 30 DAYS. PLEASE BE AWARE THAT REPLACEMENTS MAY NOT BE AT STOCK AT ALL TIMES. WE DO NOT COVER REPAIR OR REPLACEMENT AFTER 30 DAYS OF DELIVERY. DAMAGES THAT COME WITH WEAR AND TEAR, OR IMPROPER USE OR STORAGE OF YOUR PRODUCT ARE THE RESPONSIBILITY OF THE CUSTOMER. PLEASE STORE JEWELRY IN A SAFE DRY PLACE WHERE IS IS NOT IN DANGER OR BEING CRUSHED, OR SCRATCHED. TARNISHING MAY OCCUR IF ITEM COMES IN CONTACT WITH  WATER, PERFUMES, OILS. TARNISHING ON PLATED ITEMS AS TIME GOES ON. IF YOU ARE CONCERNED ABOUT TARNISHING, OPT FOR OUR PIECES PLATED IN 1 MICRON OF GOLD OR MADE FROM SOLID STERLING SILVER. KEEP IN MIND THAT SILVER NATURALLY OXIDIZES  AS IT IS EXPOSED TO OXYGEN. POLISHING SOLID SILVER AT HOME IS ALWAYS A GREAT OPTION.

TRACKING:

WE BEGIN WORK AS SOON AS YOUR ORDER IS PLACED AND REST ASSURED, YOU WILL RECEIVE AN AUTOMATIC TRACKING EMAIL THE MOMENT YOUR ITEM IS FINISHED AND READY TO SHIP. 

LOST, STOLEN AND RETURN PACKAGES: 

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. UNFORTUNATELY IT IS NOT POSSIBLE FOR US AS THE MERCHANT TO OPEN A CASE WITH THE CARRIER. CUSTOMERS SHOULD OPEN A CASE WITH THE CARRIER AND WE WILL DO OUR BEST TO RESOLVE THE MATTER TO YOUR SATISFACTION  IF A PACKAGE IS NOT DELIVERED AFTER 30 DAYS OF OPENING THE CASE.  HOWEVER WE DO NOT REPLACE OR REFUND LOST OR STOLEN PACKAGES - STORE CREDIT MAY BE ISSUED INSTEAD.

IF YOU ARE CONCERNED ABOUT THE SAFETY OF YOUR PACKAGE,  FEDEX IS THE MOST RELIABLE OPTION FOR DOMESTIC DELIVERIES.

IF AN ITEM IS SENT BACK TO US DUE TO INVALID ADDRESS OR THE CARRIER'S INABILITY TO DELIVER, WE WILL REACH OUT TO CORRECT THE ISSUE AND SEND ITEMS BACK TO YOU.